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FAQ

Can I place an order over the phone?

No, we are unable to take any orders over the phone. If you need any assistance in making an order please email info@nuqicosmetics.com.

Do you accept international orders?

Yes, we do accept international orders. However, additional charges may occur.

What method of payment does Nuqi Cosmetics accept?

Nuqi accepts all major credit/debit cards eg. Visa/ Visadebit/ Mastercard and Paypal.

Who can I contact for product advice?

If you require any help or advice please email info@nuqicosmetics.com or use the form on the ‘Contact Us’ page.

How do I know what ingredients are in the products?

All product ingredients are shown clearly under product description on www.nuqicosmetics.com. You should always check the ingredients for products to avoid any potential allergic reaction.

Are your products cruelty free?

Yes. Nuqi Cosmetics do not use any animal ingredients or test any of our products or ingredients on animals for cosmetic purposes.

Are your products vegan?

Yes, all Nuqi Cosmetic products are vegan friendly.

Are your products paraben free?

Yes, all Nuqi Cosmetic products are formulated without parabens.

How do I receive automatic free shipping?

You are automatically accepted for free shipping on all orders over £50.

How long will it take to receive the order & how does it ship?

All orders are sent via Royal Mail 1st Class Signed For therefore you should receive your parcel within 2 – 3 working days.

What if I don’t receive my order?

If you do not receive your order please email Info@nuqicosmetics.com and we will send you your tracking number as all orders are sent via Royal Mail 1st Class Signed for.

What do I do if I received damages products?

We aim to make sure all our products reach you in the best condition. However, If you do receive any damaged products please contact info@nuqicosmetics.com within 5 working days. Please include your order number and images of the damaged product.

What is the return policy?

For health and safety reasons Nuqi Cosmetics will not be able to offer any refunds or exchange on any unused or used items.

May I cancel my order?

We are unable to cancel any orders once they have been placed.

Do you offer an pro discount program?

Unfortunately, at the moment we do not have a pro discount scheme. However, do follow us on our social media to stay up to date with any changes.

Can I track my order once shipped?

Once your order has been shipped you will receive a tracking number to track your parcel

What should I do if I receive an error message during checkout?

Please contact Info@nuqicosmetics.com for any help.

How do I receive information about Nuqi cosmetics and current promotions?

You can hear all the latest news and offers by subscribing to our newsletter or you can also follow us on Instagram, Twitter and Facebook.