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Shipping policy

PACKING & SHIPPING

Free Shipping – You will automatically qualify for free shipping when your Order amount (after any discounts) is a total of £50 and more.

Standard Shipping UK (Signed For)- allow 3-5 working days for order to arrive.

International Standard Shipping (Signed For)- allow 7-10 working days for order to arrive.

Next Day Delivery (Signed For)- This option is only available when ordering before 12pm, during office opening hours. If you order out of office opening hours (9am-5pm Monday-Friday) then your order will be fulfilled and posted the following working day.

Please note our courier’s terms and conditions state that Royal Mail ‘aim, but do not guarantee to deliver item within 1 working day.’

At Nuqicosmetics.com, we want our customers to receive their orders as quick as possible.
We aim to post most items the following working day, however, during busy period please allow 3-4 working days for your order to be dispatched.

Returns policy

Returns relating to all cosmetic products- due to hygiene reasons, no returns or refunds will be accepted.
All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at info@nuqicosmetics.com with the subject line: DAMAGED, and include your order number.

Please always do a patch test before first use. Patch test can be done on the crease of the elbow or a small patch on the most sensitive area of the face. Please then monitor the patch for 4 hours. If a reaction occurs then do not use and discard the contents. We cannot accept returns if it not compatible with your skin because of hygiene reasons of the bottle being opened, exposed and contents being used. Please be sure to have read and understood the returns policy before purchasing.